Privacy Policy

Privacy Policy

Effective Date: 09/29/25

San Diego Center for Family Therapy, Inc. (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our website (https://sdcft.com), digital services, and SMS/text messaging services (collectively, the “Services”).

⚠️ HIPAA Notice: This Privacy Policy applies to personal information collected through our website, marketing, and SMS communications. It does not apply to Protected Health Information (PHI) created or received for treatment, payment, or healthcare operations. PHI is governed by our HIPAA Notice of Privacy Practices, provided to all clients at intake and available upon request.

1. Information We Collect

  • Information you provide: name, contact info, email, phone number, billing info, forms submitted.

  • Account and service use data: logins, preferences, interactions.

  • Payment and transaction data: billing, invoices, and purchase history.

  • SMS/Text data: opt-in consent, message preferences.

  • Automatically collected data: IP address, browser type, cookies, usage analytics.

  • Social media/third-party data: information shared when engaging with us through external platforms.

2. How We Use Information

  • Provide, operate, and improve Services.

  • Send appointment reminders, service notices, and updates.

  • Process billing and payments.

  • Communicate with you (support, service messages, marketing if opted in).

  • Conduct research and analytics.

  • Comply with law, enforce policies, and prevent fraud.

  • Create aggregated or de-identified data for lawful business purposes.

3. How We Share Information

  • We do not sell your personal information. We may share it:

  • With service providers (IT, hosting, analytics, billing, SMS platforms).

  • With affiliates and professional advisors (lawyers, insurers, auditors).

  • When required by law (court orders, compliance requests).

  • During business transfers (merger, sale, reorganization).

  • We do not share SMS opt-in consent or phone numbers with third parties for marketing purposes.

4. SMS/Text Messaging Terms and Conditions

  • By providing your mobile number and opting in, you consent to receive SMS/text messages from [Company Name] regarding your services. These may include appointment reminders, billing notices, and service updates.

  • Marketing/Educational Messages: We will only send these if you separately opt in.

  • Message Frequency: Varies depending on services; generally [2 per week for reminders], [8 per month for marketing, if opted in].

  • Message/Data Rates: Standard carrier charges may apply.

  • Opt-Out: Reply STOP at any time to cancel. Reply HELP for assistance. Reply START to re-enroll.

  • Security Notice: SMS is not a secure form of communication and may be intercepted. We will not include sensitive health details (such as diagnoses or therapy notes) in SMS messages.

  • Voluntary Consent: Consent to receive SMS is voluntary and not a condition of receiving care or services.

  • California Privacy Rights: SMS consent data is not sold or shared. California residents may request to know, access, or delete their personal information by contacting us (see Contact section).

5. Cookies and Tracking

  • We use cookies and analytics (including Google Analytics) to improve site performance.

  • You may block non-essential cookies in your browser.

  • California residents may exercise their right to opt out of the sale or sharing of personal information by contacting us (see below).

6. California Privacy Rights (CCPA/CPRA)

  • If you are a California resident, you have the right to:

  • Know what information we collect, use, and share.

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information (with legal exceptions).

  • Opt out of sale/sharing of personal information (we do not sell).

  • Be free from discrimination for exercising these rights.

  • To exercise these rights, contact us at:

  • Phone: 619-327-0315

  • Mail: 124 E. 30th St. Suite A-1, National City, CA. 91950

  • We will verify your identity before processing requests, as required by law. You may designate an authorized agent to act on your behalf.

7. Security Practices

  • We use administrative, technical, and physical safeguards consistent with HIPAA and industry standards (encryption, access controls, audits).

  • However, no system is 100% secure. Please avoid sending sensitive details via unencrypted email or text.

8. Children and Minors

  • We do not knowingly collect personal information from children under 13 (COPPA).

  • Under California law, minors 12 and older may have rights to consent to and control certain mental health information. If this applies, we will respect their legal rights.

9. Changes to This Policy

  • We may update this Policy. Changes will be posted with a new effective date.

  • If material, we will notify you by email or other methods.

10. Contact Us

  • San Diego Center for Family therapy, Inc

  • 124 E. 30th St. Suite A-1

  • National City, CA. 91950

  • Phone: 69-327-0315

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